Refund Policy

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all paid subscription plans (Developer, Team, and Business tiers). If you are not satisfied with DistroPack for any reason within the first 14 days of your initial subscription, you may request a full refund.

This guarantee applies only to your first subscription payment. Subsequent renewals are not eligible for the 14-day guarantee, but may be eligible for prorated refunds as described below.

2. Eligibility for Refunds

2.1 14-Day Guarantee Period

To be eligible for a refund under our 14-day money-back guarantee, you must:

• Request the refund within 14 days of your initial subscription purchase
• Contact us at support@distropack.dev with your refund request
• Provide your account email address and subscription details

2.2 Prorated Refunds

After the initial 14-day period, refunds may be considered on a case-by-case basis for the following circumstances:

• Service outages or technical issues that prevent you from using DistroPack for an extended period
• Billing errors or duplicate charges
• Unauthorized charges to your account
• Other exceptional circumstances at our sole discretion

Prorated refunds, when approved, will be calculated based on the unused portion of your current billing period.

3. Refund Process

3.1 How to Request a Refund

To request a refund, please:

1. Send an email to support@distropack.dev with the subject line "Refund Request"
2. Include your account email address and the reason for your refund request
3. Provide your subscription details (tier, purchase date, and transaction ID if available)

3.2 Refund Processing Time

Once your refund request is approved:

• We will process your refund within 5-10 business days
• The refund will be issued to the original payment method used for the subscription
• You will receive an email confirmation when the refund has been processed
• The time it takes for the refund to appear in your account depends on your payment provider (typically 5-14 business days)

3.3 Subscription Cancellation

Requesting a refund will automatically cancel your subscription. After cancellation, you will retain access to DistroPack until the end of your current billing period. If you receive a refund, your access will be revoked immediately upon refund processing.

4. Non-Refundable Items

The following are not eligible for refunds:

• Free tier subscriptions (no payment was made)
• Subscriptions cancelled after the 14-day guarantee period, unless exceptional circumstances apply
• Refunds requested more than 30 days after the original purchase date (except for billing errors)
• Any fees charged by third-party payment processors (Paddle) that are outside our control

Additionally, if you have violated our Terms of Service, engaged in fraudulent activity, or abused the refund policy, you may not be eligible for a refund.

5. Subscription Changes and Downgrades

If you downgrade your subscription or change plans:

• Upgrades take effect immediately, and you will be charged a prorated amount for the difference
• Downgrades take effect at the end of your current billing period
• No refunds are provided for downgrades; you will continue to have access to your current tier until the billing period ends
• Upgrade charges are not refundable unless you cancel within the 14-day guarantee period

You can manage your subscription and make changes at any time through your account dashboard or by contacting support.

6. Payment Processing

DistroPack uses Paddle as our payment processor. All payments are processed securely through Paddle, and refunds are issued through the same payment method used for the original transaction.

If you have questions about a specific transaction or refund, you can:

• Contact us at support@distropack.dev
• Access Paddle's customer portal through your account settings to view transaction history
• Contact Paddle support directly if you have questions about payment processing

Please note that currency conversion fees and international transaction fees charged by your bank or payment provider are not refundable.

7. Disputes and Chargebacks

We encourage you to contact us directly if you have any concerns about your subscription or billing before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

• Immediate account suspension or termination
• Additional fees charged by payment processors
• Difficulty resolving the issue through normal channels

We are committed to resolving any billing issues fairly and promptly. Please contact us first, and we will work with you to find a satisfactory resolution.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of material changes by:

• Posting the updated Refund Policy on this page
• Updating the "Last Updated" date
• Sending an email notification to your registered email address (for significant changes)

Changes to this policy will not affect refund requests made before the policy change. Your continued use of DistroPack after changes become effective constitutes acceptance of the modified policy.

9. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

• Email: support@distropack.dev
• Support Page: Contact Us

We aim to respond to all refund requests within 2 business days. Please include all relevant information in your request to help us process it quickly.